Cancellations
• If you wish to change or cancel your booking you must contact us. We cannot guarantee that changes can be made.
• All cancellation must be made in writing addressed to info@lavahostel.is.
• A valid cancellation must include:
o Reservation name
o Guest name
o Email address
o Dates of stay
As these details appear on your confirmation of booking.
• Individuals cancelling more than 72 hours of arrival will not be charged for cancellation fees. Any payment made will be refunded.
• Individuals cancelling less than 72 hours prior to arrival or no-show will incur a cancellation fee equal to the total cost of the stay. This will be charged to the method of payment advised at the time of
booking. Any payment made for additional nights will be refunded.
• Groups;
o Cancelling more than 4 weeks prior to arrival, 100% refund.
o Cancelling less than 4 weeks prior to arrival, 50% refund.
o Cancelling less than 1 week prior to arrival, no refund.
• Failure to arrive at the Hostel on the scheduled date or arrival will result in the charge of a No Show fee equal to total amount of the accommodation. This will be charged to the method of payment
advised at the time of booking. The remainder of your booking will be cancelled at this time. Any payment for additional nights will be refunded.
• Non Refundable Rate: Your reservation may be charged anytime after booking is confirmed. If you cancel, modify your reservation or do not arrive on your specified check-in date, your payment is Non-
refundable. The payment is Non-refundable even in case of early departure.
• Failure to advise a cancellation will result in the charge of a No Show fee equal to toral amount of the accommodation. This will be charged to the method of payment advised at the time of booking. The
remainder of your booking will be cancelled at this time.
• All cancellation charges and refunds will be processed using the credit card used by the Customer to make the booking. All refunds will be processed within 10 working days.
• Any requests for refunds must be made within 30 days of the arrival date, otherwise monies will be forfeited.
• The Hostel may, from time to time, cancel a reservation. In the event of such cancellation, the Customer shall be informed immediately and shall be offered a full refund of any and all sums paid.

Hostel Rules
• Noise: We ask that you respect other guest‘s by limiting the amount of noise after 11pm.
• Smoking: The rooms and common areas within the Hostel are non-smoking – please use designated outdoor areas. If you set off a fire alarm and fire brigade attends you will be fined. Tampering with fire
equipment including extinguishers and fire hoses may result in you being asked to leave the premises.
• Belongings: We do not hold any responsibility for the safekeeping of your personal property in or around the premises. This includes all private and public areas.
• Any person deemed a risk to themselves or others will be removed.
• Any form of abuse towards any staff member or other guest‘s will not be tolerated and you will be evicted of the premises.
• You will be held liable for any damages to the property caused by you, the Customer. You will be charged for the damages/call out fee which could result in you being evicted from the property.
• Eviction is at the management‘s discretion and includes but is not limited to the rules above. Guests who choose not to follow the above House Rules will be asked to leave the resort with NO REFUND.
• Valid photo identification in the form of a Driver Licence or Passport is required at check-in.
• Customers are required to conduct themselves in a reasonable and responsible manner at all times when on Hostel property and must not act in any way which may disturb other guests. Failure to
adhere to this requirement may result in a Customer being asked to leave the Hostel in which event all sums due shall become immediately payable.
• No animals are allowed in the Hostel.